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2 indepen​dent or harmonious order channels

Phone orders

A telesales service provided by a team of customer managers based at 2 call centres in France, which are fully dedicated to pharmacies

Ventes directes en pharmacie

Dematerialised ordering

A digital ordering solution via the pharmacy management software

Optimising
customer relationships

The cross-channel solution provides multiple ordering solutions for pharmacies. It resolves the following problems:

  • Management of supply disruptions
  • Management of Direct Sales in Pharmacies

The goal is to optimise customer relationships using a personalised direct sales channel. The sales strategy defined by the partner is respected in order to capture and retain new customers.

 
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Unmatched quality of service

Effective management

  • Monitoring and Reporting : remote monitoring, monthly reviews, personalised monitoring indicators for effective sales management, processing of feedback.
  • Promotions sent out (e-mail, text, calls).
  • Automation of reference systems
  • Target qualification based on data from the OneKey database (22,500 pharmacies)
  • Call campaigns for pre-defined targets
  • Promotions sent out (e-mail, text, calls)

Customised and
tailor-made services

  • Management and monitoring of quotas and disruptions
  • Implementation of interfaces with our partners’ business tools
  • Dedicated campaigns (vs. multi-client)
  • Opening hours suited to the schedules of pharmacies
  • Ability to manage spikes in business
  • Processing of Pharmacovigilance notifications

A healthcare market expert

Management and monitoring of quotas and disruptions. Implementation of interfaces with our partners’ business tools. Dedicated campaigns (vs. multi-client). Opening hours suited to the schedules of pharmacies. Ability to manage spikes in business. Processing of Pharmacovigilance notifications.

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