Telephone orders
A telesales service provided by a team of customer managers based at 2 call centres in France, which are fully dedicated to pharmacies
Dematerialised ordering
A digital ordering solution via the pharmacy management software
The cross-channel solution provides multiple ordering solutions for pharmacies. It resolves the following problems: Management of supply disruptions Management of Direct Sales in Pharmacies The goal is to optimise customer relationships using a personalised direct sales channel. The sales strategy defined by the partner is respected in order to capture and retain new customers.
The goal is to optimise customer relationships using a personalised direct sales channel. The sales strategy defined by the partner is respected in order to capture and retain new customers.
Management and monitoring of quotas and disruptions. Implementation of interfaces with our partners’ business tools. Dedicated campaigns (vs. multi-client). Opening hours suited to the schedules of pharmacies. Ability to manage spikes in business. Processing of Pharmacovigilance notifications.
